6000

Invalid file

Check file. If the problem persists, contact PayFacto’s Customer Service.

6001

Batch number already used

The batch number must be unique. Change the number and resend the file. If the problem persists, contact PayFacto’s Customer Service.

6002

Incorrect parameter in a transaction

One or more transactions have a parameter in an incorrect format. Check file. If the problem persists, contact PayFacto’s Customer Service.

6003

Invalid number of transactions

The number of transactions specified in the header does not match the number of transactions in the file. Check the file. If the problem persists, contact PayFacto’s Customer Service.

6004

Invalid header

The header has an invalid format. Check the file. If the problem persists, contact PayFacto’s Customer Service.

6005

Invalid merchant

The merchant specified in the header does not match the merchant whose batch is to be processed. Check the file. If the problem persists, contact PayFacto’s Customer Service.

6006

Cannot decrypt

Make sure that the file was properly encrypted and transmitted. If the problem persists, contact PayFacto’s Customer Service.

6007

Decryption error

If the problem persists, contact PayFacto’s Customer Service.

6008

Cannot encrypt

If the problem persists, contact PayFacto’s Customer Service.

6009

Encryption error

If the problem persists, contact PayFacto’s Customer Service.

6010

Cannot move file

The file could not be moved from the “out” directory to the “done” directory because of the FTP server security settings. Make sure that that user name used by PayFacto has the necessary rights to move files. If the problem persists, contact PayFacto’s Customer Service.

6012

No transaction found

A batch must contain at least one transaction. If the problem persists, contact PayFacto’s Customer Service.

6013

Invalid extension for an unencrypt file

The file extension must be CSV or TXT.

The extension must match the specifications stated in the documentation. If the problem persist, contact PayFacto’s customer service.

6014

Invalid extension for an encrypt file

The file extension must be ENC.

The extension must match the specifications stated in the documentation. If the problem persist, contact PayFacto’s customer service.

6015

An error occurred while archiving the file.

If the problem persists, contact PayFacto’s customer service.

6016

The batch processing number is invalid.

Verify the batch processing number.

The batch processing number must match the specifications stated in the documentation. If the problem persist, contact PayFacto’s customer service.

6020

Transaction timeout

Check the transaction report to determine whether that transaction was processed.If the problem persists, contact PayFacto’s Customer Service.

9001

Null value: transaction code

The received parameter is either null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9002

Invalid length: transaction code

The received parameter doesn’t follow the required length mentioned in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9003

Rejected value: transaction code

The received parameter is not in the list of possible values for this field, as mentioned in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9004

Null value: company number

The received parameter is either null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9005

Invalid length: company number

The received parameter doesn’t follow the length described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9006

Rejected value: company number

The received parameter is not configured in the payment solution.

Make sure that the application uses the correct company number, provided by PayFacto when the payment solution was integrated. Ifit does, contact PayFacto’s Customer Service.

9007

Null value: merchant number

The received parameter is either null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9008

Invalid length: merchant number

The received parameter doesn’t follow the length described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9009

Rejected value: merchant number

The received parameter is not configured in the payment solution.

Make sure that your application uses the merchant number provided by PayFacto when the payment solution was integrated. If it does, contact PayFacto’s Customer Service.

9010

Null value: customer number

The received parameter is either null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9011

Invalid length: customer number

The received parameter doesn’t follow the length described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9012

Rejected value: customer number

The received parameter doesn’t follow the specifications described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9013

Null value: amount

The received parameter is either null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9014

Invalid length: amount

The received parameter doesn’t follow the length described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9015

Rejected value: amount

The received parameter doesn’t follow the specifications described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9016

Null value: bill number

The received parameter is either null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9017

Invalid length: bill number

The received parameter doesn’t follow the length described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9018

Rejected value: bill number

The received parameter doesn’t follow the specifications described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9019

Null value: input type

The received parameter is either null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9020

Invalid length: input type

The received parameter doesn’t follow the length described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9021

Rejected value: input type

The received parameter is not in the list of possible values for this field, as mentioned in the documentation, or the input type is valid but not associated with the merchant.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9022

Null value: card type

The received parameter is either null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9023

Invalid length: card type

The received parameter doesn’t follow the length described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9024

Rejected value: card type

The received parameter is not in the list of possible values for this field, as mentioned in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9025

Null value: card number

The received parameter is either null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9026

Invalid length: card number

The received parameter doesn’t follow the length described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9027

Rejected value: card number

The received parameter doesn’t follow the specifications described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9028

Null value: expiration date

The received parameter is either null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9029

Invalid length: expiration date

The received parameter doesn’t follow the length described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9030

Rejected value: expiration date

The received parameter doesn’t follow the specifications described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9031

Null value: POS terminal number

The received parameter is either null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9032

Invalid length: POS terminal number

The received parameter doesn’t follow the length described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9033

Rejected value: POS terminal number

The received parameter doesn’t follow the specifications prescribed in the documentation, or the merchant is not a POS terminal merchant.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9034

Null value: language code

The received parameter is either null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9035

Invalid length: language code

The received parameter doesn’t follow the length described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9036

Rejected value: language code

The received parameter is not in the list of possible values for this field, as mentioned in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9037

Null value: currency

The received parameter is either null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9038

Invalid length: currency

The received parameter doesn’t follow the length described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9039

Rejected value: currency

The received parameter is not in the list of possible values for this field, as mentioned in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9040

Null value: operator id

The received parameter is either null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9041

Invalid length: operator id

The received parameter doesn’t follow the length described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9042

Rejected value: operator id

The received parameter is rejected, because it does not respect the specifications of the field mentioned in the documentation.

Check your application. The field must correspond to the given specification in the documentation; If it is not the case; contact the PayFacto customer service.

9043

Database error

The parameter received was null.

Contact PayFacto’s Customer Service.

9044

Empty character

[banking module’s response]

The received parameter is null.

If the problem persists, contact PayFacto’s Customer Service.

9045

Invalid response

Invalid response coming from the monitoring transactions.

You should not receive this return code. It is reserved for an internal PayFacto solution application.

9046

Incomplete response

The Dispatcher module’s response is incomplete according to the communication protocol. This is often caused by a communication problem.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9047

Banking module protocol error

Critical error recording a terminal’s status into the database.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9048

Submitted twice

The bill number submitted has already been used for another transaction and the merchant’s management tool’s configuration prohibits bill duplicates.

Configure the application so as not to send the same bill number twice,or contact PayFacto’s Customer Service to modify the configuration in order to allow the change.

9049

Fatal error 1

A critical error occurred while processing the transaction.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9050

Fatal error 2

A critical error occurred while processing the transaction.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9051

Time out

Transaction processing has timed out. This is often caused by an inactive Dispatcher module.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9052

Protocol error

9053

Server error

9054

Inactive merchant code

POS terminal merchant is deactivated in the payment solution’s configuration.

If the problem persists, contact PayFacto’s Customer Service.

9055

Database error

A critical error occurred while processing the transaction with the database.

If the problem persists, contact PayFacto’s Customer Service.

9056

Null value: original invoice number

The received parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9057

Invalid length: original invoice number

The received parameter doesn’t follow the length described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9058

Rejected value: original invoice number

The received parameter was rejected because it does not follow the documentation’s guidelines.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9059

Terminal busy

In POS terminal mode, the terminal passed as a parameter is busy processing a transaction. This may occur when two transactions are sent simultaneously to the same terminal.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9060

Terminal busy in Dispatcher

In POS terminal mode, the terminal passed as a parameter is unavailable in the Dispatcher module. This can be caused by a reversal, which congests the terminal for a moment.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9061

Invalid response

Invalid response coming from the monitoring transactions.

No return code should appear. It is reserved for an internal PayFactosolution application.

9062

Company number does not match that of original transaction

The original transaction number you submitted exists, but is not associated with your company number. This code is possible for refunds without a card and preauthorization transactions.

Check your application .You may perform preauthorization or refunds without a card only for original transactions performed in your business. Make sure you have the correct original transaction number and company number.

9063

Merchant number does not match that of original transaction

The original transaction number you submitted exists but is not associated with your merchant number. This code is possible for refunds without a card and preauthorization transactions.

Check your application. You may perform preauthorization or refunds without a card only for original transactions performed in your business. Make sure you have the correct original transaction number and company number.

9064

Original invoice number does not match that of original transaction

The original transaction number you submitted is different from that received when processing the original transaction. This code is possible for refunds without a card and preauthorization transactions.

The original invoice number must be the same as that of the original transaction.

9065

Original transaction is not a purchase

You are trying to perform a refund without a card for an original transaction that is not a purchase.

You may only perform refunds without a card for purchase transactions. Make sure you have the correct original transaction number.

9066

Invalid original transaction status

The original transaction’s status is invalid and does not allow you to perform the transaction. The transaction was most likely declined or cancelled. This code is possible for refunds without a card and preauthorization transactions.

Make sure the original transaction has a suitable status for the transaction you just tried. If it does, contact PayFacto’s Customer Service.

9067

Original authorization number does not match that of the original transaction

The authorization number parameter you have entered exists, but is not associated with your merchant number. The original authorization number or the original transaction number may be incorrect.

Check your application. The original authorization number must matchthat of the original transaction that you are trying to perform (preauthorization). Ensure that you have the correct original transaction number.

9068

The original transaction number does not match any actual transaction

There is no transaction in the system matching the original transaction number you have sent. This code is possible for refunds without a card or preauthorization transactions.

Check your application. Make sure that you are sending the correct original transaction number.

9069

Original transaction is not a preauthorization

The original transaction parameter sent during the transaction is not a refund.

Check your application. You may only perform preauthorization transactions. Make sure that you are sending the correct original transaction number.

9070

Code_null_notx_orig

9071

Code_invalidsize_notx_orig

9072

Code_rejected_notx_orig

9073

Code_cancelation_code_tran_mismatch

9074

Code_cancelation_alreadycanceled

9075

Code_cancelation_unabletocancel

9076

Code_cancelation_fatalerror

9077

Code_null_nbtxtotal

9078

Code_invalidsize_nbtxtotal

9079

Code_rejected_nbtxtotal

9080

Code_null_grandtotal

9081

Code_invalidsize_grandtotal

9082

Code_rejeted_grandtotal

9083

Code_null_nbtxach

9084

Code_invalidsize_nbtxach

9085

Code_rejected_nbtxach

9086

Code_null_totalach

9087

Code_invalidsize_totalalach

9088

Code_rejected_totalalach

9089

Code_null_nbtxremb

9090

Code_invalidsize_nbtxremb

9091

Code_rejected_nbtxremb

9092

Code_null_totalremb

9093

Code_invalidsize_totalremb

9094

Code_rejected_totalremb

9095

Code_null_nbtxannul

9096

Code_invalidsize_nbtxannul

9097

Code_rejected_nbtxannul

9098

Code_null_totalannul

9099

Code_invalidsize_totalannul

9100

Code_rejected_totalannul

9101

Code_no_record_found

9102

Invalid length: original reference number

The parameter received doesn’t respect the length that the documentation mentioned.

No return code should be received. It is reserved for an internal PayFacto solution application.

9103

Invalid length: original authorization number

The parameter received doesn’t respect the length that the documentation mentioned.

No return code should be received. It is reserved for an internal PayFacto solution application.

9104

Code_null_noauto

9105

Code_invalidsize_noauto

9106

Code_batch_not_ready_to_close

9107

Invalid amount for cancellation manager

The amount of the cancelled transaction is not equal to the amount of the original transaction

9108

Completion error

There was an error completing a preauthorization.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9109

Preauthorization already completed

A preauthorization has already been performed for the transaction. You can only perform a preauthorization once.

Check your application. Make sure that the preauthorization has not already been performed.

9110

Amount is too high for transaction

The transaction amount is higher than that of the preauthorization. The transaction amount must be equal to or lower than the preauthorization number.

Check your application. Make sure that the amount you are sending is equal to or lower than the preauthorized amount when performing thetransaction.

9111

Raw buffer impossible

Decryption status. Cannot decrypt the data sent by the merchant API.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9112

Cannot decrypt

Decryption status. Cannot decrypt the data sent by the merchant API.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9113

Backup requested

Decryption status. The merchant’s unique identifier is not that provided by the API; the server recommends switching to safety encryption.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9114

Merchant cannot perform transaction

This transaction is deactivated in the payment solution’s configuration.

Contact PayFacto’s Customer Service to enable this transaction in your configuration.

9115

Administrative transaction in progress

A batch closing process is in progress for this merchant. No transaction can be performed while closing a batch.

Wait a few moments and retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9116

Transaction code is not compatible with input type

A refund without card is attempted for a POS terminal merchant (PIN pad input). You cannot perform a refund without card transaction on a PIN pad.

Check your application. Make sure that you have not sent the refund transaction without card on a point-of-sale terminal.

9117

Null value: track field

The received parameter is either null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9118

Invalid length: track field

The received parameter doesn’t follow the length described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9119

Rejected value: track field

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9120

Invalid transaction with selected input type

The selected transaction type cannot be performed with this input type.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9121

Validation status of the verification code is invalid

The transmitter received an invalid verification code.

Retry the transaction

9122

Validation status of the verification code is invalid (CVV/CVC2 = N)

The transmitter received the verification code but the received code does not correspond with that which should be on the chart.

Communicate with the cardholder to check the three digits code beforecarrying out the transaction even if the request for authorization were approved. Retry the transaction

9123

Validation status of the verification code is invalid (CVV/CVC2 = S)

The transmitter could not carry out the verification of the three digits code and warns the merchant that the card should contain a three digits code.

Communicate with the cardholder to check the three digits code beforecarrying out the transaction. Retry the transaction.

9126

Invalid token

The received parameter doesn’t follow the length described in the documentation or is valid but not associated with the merchant/client.

Verify your data. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9127

Inactive client

The received token matches a client who was removed from the recurrence.

Verify your data.

9128

Invalid transaction for the acquirer

The transaction type is not supported by the acquirer.

Contact PayFacto’s Customer Service.

9129

Invalid input type for the acquirer

The input type is not supported by the acquirer.

Contact PayFacto’s Customer Service.

9130

Invalid transactions status for a recovery

The transaction is not in a valid status for a recovery.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9131

Recovery impossible for the terminal

The recovery can only be done with a semi-integrated terminal.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9132

Card Bin blocked

AThe Card Bin was blocked by risk team to avoid Bin attacks.

The client must use another card.

9133

Token with expired credit card

Received token matches a customer with an expired credit card.

You must obtain customer's new credit card information and update the customer profile in order to process transaction with that token.

9134

Token with no credit card

Received token corresponds to a customer who has no credit card in his profile.

You must obtain customer's credit card information and update the customer profile in order to process transaction with that token.

9135

Invalid length: Transaction ID

The received parameter doesn’t follow the length described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9136

Rejected value: Transaction ID

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9137

Invalid transaction with selected input type

The selected transaction type cannot be performed with this input type.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9138

Invalid Acquirer configuration

Acquirer selected for the merchant is invalid.

Contact PayFacto’s Customer Service.

9139

Invalid transaction for the acquirer

The transaction type is not supported by the acquirer.

Contact PayFacto’s Customer Service.

9140

Invalid length: Issuer confirmation number

The received parameter doesn’t follow the length described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9141

Rejected value: Issuer confirmation number

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9142

Invalid length: Issuer name

The received parameter doesn’t follow the length described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9143

Rejected value: Issuer name

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9144

“Null” value: AVS Address

The parameter is null or blank.

Check your application. The field must correspond to the specificationprovided in the documentation. If it does not, contact PayFacto’s customer service.

9145

“Null” value: Postal code

The parameter is null or blank.

Check your application. The field must correspond to the specificationprovided in the documentation. If it does not, contact PayFacto’s customer service.

9146

Validation status of the verification code is invalid (AVS = Z)

9147

Validation status of the verification code is invalid (AVS = A)

9148

Validation status of the verification code is invalid (AVS = N)

9149

Validation status of the verification code is invalid (AVS = U)

9149

Invalid length : CAVV

The value of this field does not follow the specifications stated in the recurrence documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9150

“Null” value: XID

The parameter is null or blank.

Check your application. The field must correspond to the specificationprovided in the documentation. If it does not, contact PayFacto’s customer service.

9151

Invalid length : XID

The value of this field does not follow the specifications stated in the recurrence documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9152

Invalid length : UCAF

The value of this field does not follow the specifications stated in the recurrence documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9155

Transaction not cancellable.

The original transaction type is not cancellable.

The merchant must retry with another original transaction.

9160

Invalid length: OEM Wallet Data

The received parameter doesn’t follow the length described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9161

Rejected value: OEM Wallet Data

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9162

Original transaction is not an In-App Purchase

Original transaction provided is not an In-App Purchase.

Make sure you have the correct original transaction number.

9163

Original transaction is not an In-App refund

Original transaction provided is not an In-App Refund.

Make sure you have the correct original transaction number.

9164

Null value:TUID

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9165

Invalid length:TUID

The received parameter doesn’t follow the length described in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9166

Rejected value:TUID

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9200

Null value : Transaction type

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9201

Invalid length : Transaction type

The value of this field does not follow the specifications stated in the recurrence documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9202

Rejected value : Transaction type

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9203

Null value: Debit type

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9204

Invalid length : Debit type

The value of this field does not follow the specifications stated in the recurrence documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9205

Rejected value : Debit type

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9206

Null value: Start date

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9207

Invalid length : Start date

The value of this field does not follow the specifications stated in the recurrence documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9208

Rejected value : Start date

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9209

Null value: End date

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9210

Invalid length : End date

The value of this field does not follow the specifications stated in the recurrence documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9211

Rejected value : End date

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9212

Null value: Frequency

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9213

Invalid length : Frequency

The value of this field does not follow the specifications stated in the recurrence documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9214

Rejected value : Frequency

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9215

Null value: Number of debits

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9216

Invalid length : Number of debits

The value of this field does not follow the specifications stated in the recurrence documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9217

Rejected value : Number of debits

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9218

Fatal error

9219

Rejected value : Batch number

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9220

Invalid length : Batch number

The value of this field does not follow the specifications stated in the recurrence documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9221

Batch not open

9222

Batch not found or not closable

9223

Batch total not found

The selected batch does not exist or is empty

The merchant must use another batch number.

9224

CAVV Status : P

9225

CAVV Status : F

Transaction refused

Retry the transaction with a valid CAVV value.

9226

CAVV Status : N

9227

Pending transaction

The transaction is pending for acknowledgement

Acknowledge the transaction and retry.

9228

Protocol: maximum number of send attempts reached

9229

Batch error

9230

CODE_BATCH_OPERATION_NOT_ALLOWED_SIMULATION_LOT

9231

Void impossible

9233

CODE_DISPLAY_TEXT_NULL

9234

CODE_DISPLAY_TEXT_INVALIDSIZE

9235

Recurring options error

isCredential, isInstallment & isCredentialOnFile are mutually exclusive options

Submit one of the three options

9300

Null value : Amount

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9301

The CVV value does not correspond to the card type.

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9302

Null value : IOP Transaction number

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9303

Rejected value : IOP Transaction number

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9304

Rejected value : Expiration date

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9305

Null value :CVV/CVC2

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9306

Rejected value : CVV/CVC2

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9307

Null value :Type CVV/CVC2

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9308

Rejected value : CVV/CVC2 Type

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9309

Null value : Transaction date

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9310

Null value : Financial information

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9311

Null value : Card holder

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9312

Null value : Card holder first name

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9313

Null value : Card holder last name

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9314

Null value : Card holder address

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9315

Rejected value : Card holder name

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9316

Rejected value : merchant owning institution

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9317

Null value : Merchant status

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9318

Null value : Date de la dernière modification

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9319

Null value : Transaction status

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9320

Null value : Merchant

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9321

Rejected value : Advanced options type

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9322

Rejected value : Advanced options

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9323

Null value : IOP number

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9324

Rejected value : IOP Number

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9325

Rejected value : Manageable option type

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9326

Rejected value : Simple option

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9327

Rejected value : Simple option type

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9328

Null value : Simple Option

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9329

Null value : Client terminal number

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9330

Null value : Bank terminal number

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9331

Null value : Serial number

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9333

Rejected value : Bank terminal number

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9334

Rejected value : Numéro de terminal bancaire

The value must be alphanumeric.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9335

Rejected value : Client terminal number

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9336

Rejected value : Serial number

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9337

Rejected value : Serial number

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9338

Rejected value : Serial number

La valeur du champ doit être alphanumérique.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9339

Null value :Terminal

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9340

Null value : System

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9341

Null value : Keep alive

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9342

Rejected value : Keep alive

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9343

Rejected value in that context : keep alive

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9344

Null value : Configuration

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9345

Null value : Owner

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9346

Null value : Owner id

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9347

Null value : Owner name

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9348

Null value : Processing transaction information

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9349

Null value : Processing transaction information type

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9350

Null value : Processing transaction token information

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9351

Rejected value : Processing transaction information

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9352

Null value : Province

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9353

Rejected value : Province

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9354

Null value : Transaction category

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9355

Null value : Creation date

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9356

Null value : Transaction Id

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9357

Null value : Transaction status

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9358

Null value : Transaction number

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9359

Invalid transaction

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9360

Null value : Transaction data

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9361

Null value : One of the transaction data

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9362

Null value : Terminal database identifier

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9363

Rejected value : Settlement date

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9364

Null value : Last modify date

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9365

Null value : Settlement status

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9366

Null value : Settlement configuration

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9367

Null value : Identifier (id)

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9368

Rejected value : Owner

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9369

Null value :Connect Timestamp

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9370

Null value :Use Timestamp

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9371

Null value :Terminal Id

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9372

Rejected value : Terminal Id

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9373

Null value :Terminal

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9374

Rejected value : Bill type

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9375

Rejected value : Bill Prefix

The received parameter was rejected: it does not follow the field’s specifications stated in the documentation.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9376

Null value : Now date

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9377

Null value : Recur Merchant

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9378

Rejected value : Reference Number

The parameter is null or blank.

The field must match the specifications stated in the documentation; If it does, contact PayFacto’s Customer Service.

9500

Number of attempts to submit request exceeded

Number of attempts exceeded.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9501

Transaction refused by the acquirer

The transaction is refused. Several reasons are possible

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9502

The amount exceeds the maximum amount of the acquirer.

The transaction is refused.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9503

The processor for the acquirer’s transactions is not found.

The transaction is refused.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9504

Rejected value : Owner

The transaction’s holder is not a merchant.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9505

The transaction can’t be processed because the chosen terminal is already reserved.

Retry the transaction with a non-reserved terminal.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9506

The chosen terminal does not belong to the merchant.

Retry the transaction with a terminal owned by the merchant.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9507

Merchant found.

Retry with a valid merchant.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9508

Merchant not found.

Retry with a valid merchant.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9509

Null value : Converted merchant

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9510

Merchant internal id not found.

Retry with a valid merchant.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9511

Multiple merchant found.

Retry with a valid merchant.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9512

Terminal not found.

Retry with a valid terminal.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9513

Null value : Terminal number sequence

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9514

Terminal found.

Retry with a valid terminal.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9515

Null value : Converted terminal

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9516

Transaction settings insertion failed.

Contact PayFacto’s Customer Service.

9517

Transaction settings deletion failed.

Contact PayFacto’s Customer Service.

9518

Null value :Converted settlement configuration

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9519

Settlement update failed.

Contact PayFacto’s Customer Service.

9520

Settlement configuration not found.

Contact PayFacto’s Customer Service.

9521

Multiple settlement configuration found.

Contact PayFacto’s Customer Service.

9522

Client not found.

Retry with a valid client.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9523

Terminal status not found.

Retry with a valid terminal status.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9524

Terminal found.

Retry with a valid terminal.

Retry the transaction. If the problem persists, contact PayFacto’s Customer Service.

9525

Null value :Converted terminal

The parameter is null or blank.

Check your application. The field must match the specifications stated in the documentation. If it does, contact PayFacto’s Customer Service.

9800

SQL fatal error

The payment server was unable to send a request to the database.

Retry the transaction. If the problem persists, contact PayFacto’sCustomer Service.

9801

Cannot decrypt message contents

The payment server was unable to decrypt the merchant API’s message.

Retry the transaction. If the problem persists, contact PayFacto’sCustomer Service.

9802

Merchant API version error

The merchant API’s version is not compatible with the payment server.

Retry the transaction. If the problem persists, contact PayFacto’sCustomer Service.

9803

Data Validation Error

The payment informations returned by the acquirer do not match PayFacto data.

Retry the transaction. If the problem persists, contact PayFacto’sCustomer Service.

9804

reCAPTCHA verification failed

This is most likely a fraudulent transaction being attempted by a bot.

Decline the transaction.

9991

Fatal error for a purchase for TPVV

9992

Fatal error for a refund for TPVV

9993

Fatal error for a cancellation for TPVV

9994

Fatal error for a batch process for a TPVV

9995

Fatal error for other transaction for TPVV

9996

Fatal error for other transaction for TOTAL

9999

Fatal error